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Miyano has best interest in mind  Chad Anderson, founder and president, recalls that "we had to have a machine with good reliability. We do not have long lead time on our product lines so any machine down time can be very difficult for us to deal with."
To meet this challenge, Heavy Stone turned to Hartwig and Miyano for their ring processing solutions, settling on the Miyano BNC-42C5 high-speed precision CNC lathe. "We went with Miyano because we see the value that a higher quality machine provides over the long-term. The Miyano provides us with the speed and capability we were after in order to offer better products at a lower price to our customers. After a short learning curve, the ROI has thus far been what we hoped for. We look forward to more opportunities."
Speaking of Hartwig, Chad goes on to say, "I was pleasantly surprised with the support that Hartwig gave our company; if we ever had a question or problem there was somebody close that could come by to resolve the problem. I like having the support and expertise of Sam Westergard, our local service technician, who is always willing to go the extra mile to makes sure that we have everything we need from Hartwig."
As for selecting Hartwig over other distributors in the area, Chad goes on to say, "I chose Hartwig over other distributors because of their experience and infrastructure. Hartwig has the ability to resolve any of my concerns." As for the buying experience and future involvement with Hartwig, Chad concluded, "My buying experience with Hartwig could not have been any better; they were there to answer any questions that I had, and also to make sure that I didn't have any problems. I see our long-term relationship with Hartwig as a good partnership. They clearly have our best interest in mind, and I feel that our company will benefit greatly because of the honesty and experience that Hartwig and their sales team provides. I feel I can rely on them and their product knowledge in helping us our future machine tool needs."
You can contact Heavy Stone Rings at 801-765-4616.
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